Transfer your number

You wish to keep your number and enjoy National & International rates to call friends and families worldwide?

Very easy to port in your number from your current provider, just follow the below steps:

Request your RIO (operator identity number) by dialling *172# directly from your mobile phone of your current provider.

Once you receive your RIO, buy a new Lyca Mobile SIM
then download the Port in Form, fill it and scan it then send it with the serial number of the SIM card with a copy of your identity card to compliance@lycamobile.tn.
One of our customer service agent will call you to confirm the portability date of your number.
Terms & Conditions

The minimal porting time is 6 working days. The exact day and time when porting is completed will be confirmed by “Lyca Mobile” by SMS. A service interruption may occur on the day of porting. This break may not exceed four (4) hours.

The portability request can be cancelled within 24 hours from the date of the initial request by submitting this Cancellation Form. The cancellation should be addressed to “Lyca Mobile” that has sole jurisdiction to cancel the request for portability with my current provider. In this case, the request for termination of the contract with the donor operator regarding the ported number.

The application must be submitted by the owner of the line or by a duly authorized agent thereof;
The application must be for a (the) number (s) active (s) on the day of porting;
The number must not be as part of a porting request;
The application will not be accepted if I’m still in my commitment period with my current operator;
Will not take effect until the date of actual number porting, and I remain liable for all potential liabilities, including payment that bind me to my operator;
Termination of my contract / subscription with my operator;
My new operator / service provider cannot be held responsible in the event that the transfer of (the) number (s) is not accepted by my current operator and in that case this will be null and void and will not produce no effect.
Portability does not constitute a transfer of the services I enjoy under my previous contract signed with my initial operator.

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